Delivery Costs and Instructions
Entanglements have been shipping our sculptures and designs all over Australia and the world for the last 20 years. Our pieces can be quite large and unique, so they often require a refined delivery service, which may include custom fitted crates.
Entanglements put as much care into our packaging as we do into our designs to minimise damage during freight. We schedule deliveries weekly to Melbourne Metro destinations, interstate and even internationally.
Custom made and made-to-order designs will take 6 – 8 weeks before we arrange shipping. The completion date can be found on your order confirmation. When your order is ready, you will be given a call to arrange delivery. We will email you a tracking code and the contact details of the courier company, so you can conveniently track your consignment and contact the company with any transport queries.
Entanglements provides a premium packaging service for interstate (Packing Crates start at an estimated $190.00 inclusive) Two man delivery with tail lift is also an option if required (beginning at $250.00 inclusive). If you are unable to assist the driver to unload Please ask our consultants to arrange these options for you.
Local deliveries are notified before dispatch to confirm a suitable delivery time slot. Rural, interstate & international deliveries will be dispatched and a consignment note is emailed to you for Track & Trace the chosen courier's website. It is the courier procedure to send an SMS or call to the receiver confirming a delivery.
Interstate delivery we will discuss an option of making a special packing crate for safe passage. The crates start at an estimated $190.00 inclusive. Once the goods leave here in good condition they are the customer's responsibility to check the delivery is undamaged before signing.
Please ensure when taking delivery to check the packaging has not been damaged in transit. If damaged, do not take delivery and return the package with the driver. If the driver won’t take the package, write damaged and do not sign.